Cookie Policy

Last updated: 6 August 2026

This Cookie Policy explains how SORVANA and the technology providers supporting our store use cookies and similar technologies when you visit sorvana.store.

It explains what these technologies are, why they may be used, which categories require your permission and how you can review or change your choices.

This policy should be read together with our Privacy Policy, which explains how SORVANA handles personal information more generally.

1. What Are Cookies?

Cookies are small data files that a website or service may store on your browser or device when you visit or interact with it.

Cookies can help a website:

  • remember products placed in a shopping basket;
  • maintain a secure session;
  • recognise selected preferences;
  • understand how the website is used;
  • measure performance;
  • identify technical problems; and
  • support advertising or marketing features where permitted.

Some cookies are placed directly through the SORVANA website. Others may be placed or accessed by third-party services used to operate, secure, analyse or promote the store.

2. Similar Technologies

This policy also covers technologies that perform functions similar to cookies, including:

  • pixels and web beacons;
  • browser or local storage;
  • scripts and tags;
  • software development kits;
  • device or session identifiers;
  • link and campaign tracking; and
  • other storage or access technologies.

For simplicity, we refer to these technologies collectively as “cookies” in this policy.

3. How SORVANA Uses Cookies

Cookies may be used to support:

  • website navigation;
  • shopping basket and checkout functions;
  • customer account features;
  • payment and fraud-prevention processes;
  • security and load balancing;
  • language, region or display preferences;
  • website analytics;
  • performance monitoring;
  • live chat and customer support;
  • order tracking;
  • marketing measurement; and
  • personalised advertising, where enabled and consented to.

4. Cookie Categories

Strictly Necessary Cookies

These cookies are required for the website or a service you request to function correctly.

They may support:

  • shopping basket contents;
  • checkout and payment flow;
  • customer login sessions;
  • website security;
  • fraud detection;
  • network management;
  • privacy and consent preferences; and
  • other functions necessary to provide the store.

These technologies may operate without consent where the law permits because they are necessary to provide a service you have requested or to transmit communications securely.

Blocking strictly necessary cookies through your browser may cause parts of the website, basket or checkout to stop working correctly.

Functional Cookies

Functional cookies help provide enhanced or more convenient website features.

They may remember:

  • language or regional preferences;
  • display settings;
  • previous selections;
  • customer-support preferences; or
  • other optional website choices.

Where these cookies are not strictly necessary, they will be used according to your consent preferences.

Analytics and Performance Cookies

Analytics cookies help us understand how visitors interact with SORVANA.

They may help measure:

  • the number of visits;
  • popular pages and products;
  • navigation through the website;
  • general device and browser information;
  • page performance;
  • errors and interrupted sessions;
  • traffic sources; and
  • overall website effectiveness.

We use this information to understand general usage patterns and improve the shopping experience.

Analytics cookies that do not qualify for a legal exception will only be used after the required consent has been obtained.

Marketing and Advertising Cookies

Marketing cookies may be used to understand the effectiveness of promotional activity or to support advertising on third-party websites and platforms.

Depending on the services enabled on our store, these cookies may:

  • record visits from an advertisement or social media post;
  • measure purchases or other campaign results;
  • limit how often an advertisement is shown;
  • create or measure advertising audiences;
  • support personalised advertising; or
  • connect activity across websites or devices.

Marketing and advertising cookies are not required to place an order and should only be used where valid consent has been provided.

5. First-Party and Third-Party Cookies

A first-party cookie is set through the domain you are visiting.

A third-party cookie or similar identifier is placed or accessed by another organisation whose technology is used on the website.

Third parties supporting SORVANA may include providers of:

  • ecommerce hosting;
  • payments;
  • fraud prevention;
  • analytics;
  • customer support and live chat;
  • order tracking;
  • email and marketing tools;
  • advertising services;
  • website security; and
  • performance monitoring.

These providers may process information according to their own privacy terms as well as their agreements with SORVANA.

6. Shopify Cookies and Store Technologies

The SORVANA store is hosted on Shopify.

Shopify may use cookies and similar technologies to support:

  • storefront operation;
  • basket and checkout functionality;
  • customer accounts;
  • payment processing;
  • security and fraud prevention;
  • privacy preferences;
  • store analytics; and
  • other Shopify services enabled for our store.

The cookies used may change as Shopify updates its platform or as SORVANA changes its store settings.

Your current choices should be reflected through the privacy or cookie-preference controls made available on the website.

7. Order-Tracking and Support Technologies

SORVANA provides order tracking through: our Order Tracking page.

Tracking and support tools may use cookies or related technologies to:

  • locate an order session;
  • display parcel information;
  • prevent misuse;
  • maintain chat continuity;
  • remember support preferences; or
  • measure how the relevant tool is used.

Whether these technologies are necessary or optional depends on their specific function.

8. Consent

When required by UK law, SORVANA will ask for your consent before placing or accessing non-essential cookies.

Consent should involve a clear choice. Simply continuing to browse the website will not, by itself, be treated as valid consent where an active choice is required.

You should be able to:

  • accept optional cookies;
  • decline optional cookies;
  • choose between available cookie categories; and
  • change your preferences later.

Declining non-essential cookies should not prevent you from accessing the basic storefront or purchasing products, although optional features may be less personalised or provide less detailed functionality.

9. Changing Your Cookie Preferences

You can review or update your choices through the cookie banner or privacy-preference link available on the SORVANA website.

Where the preference control is not visible, it may be available through the website footer or through the privacy settings offered by Shopify.

Withdrawing consent does not affect cookie use that was lawful before your preferences were changed.

A strictly necessary cookie may be used to remember your privacy choice so that the website does not repeatedly ask for the same consent.

10. Browser Controls

Most browsers allow you to view, delete or block cookies through their settings.

Available controls may include:

  • deleting existing cookies;
  • blocking all cookies;
  • blocking third-party cookies;
  • clearing cookies when the browser closes;
  • limiting tracking technologies; and
  • controlling permissions for individual websites.

Browser settings operate separately from the SORVANA cookie banner. Removing cookies may also remove saved preferences, sign-in sessions or basket contents.

Blocking all cookies may prevent checkout, account or other essential website functions from operating correctly.

11. Cookie Duration

Cookies may be either session-based or persistent.

Session Cookies

Session cookies normally expire when you close your browser or when the relevant session ends.

Persistent Cookies

Persistent cookies remain on your device for a defined period or until you remove them.

Their lifespan depends on their purpose, the provider’s settings and whether the cookie is refreshed when you return.

SORVANA aims to avoid retaining cookies for longer than is reasonably necessary for their stated purpose.

12. Exact Cookie Information

The exact cookies active on the SORVANA store may change when:

  • Shopify updates its platform;
  • a store feature is enabled or disabled;
  • an application is installed, removed or updated;
  • a payment or support provider changes its technology; or
  • analytics or marketing settings are adjusted.

The cookie-preference tool available on the website should provide current information about the optional categories available during your visit.

SORVANA does not publish a fixed list claiming to be exhaustive where that list has not been verified against the live store configuration.

13. Analytics Choices

If you decline optional analytics cookies, we may receive less information about how visitors use the store.

This may affect the completeness of our website and campaign reports, but it will not remove your ability to browse products or place an order using essential website functions.

14. Advertising Choices

Declining marketing cookies may reduce personalised advertising and campaign measurement.

It does not necessarily mean that you will stop seeing advertisements. Advertisements may still appear based on the content or settings of the website or platform you are using rather than your activity on SORVANA.

15. Do Not Track and Device Signals

Browsers and devices may provide privacy, tracking-prevention or “Do Not Track” signals.

Because these signals are not implemented consistently across all services, the SORVANA website may not respond to every signal in the same way.

The cookie banner and privacy-preference controls provided on our website are the primary methods for communicating your SORVANA cookie choices.

16. Personal Information Collected Through Cookies

Information collected through cookies may include:

  • IP address;
  • browser and device information;
  • cookie or session identifiers;
  • pages and products viewed;
  • links selected;
  • basket and checkout activity;
  • referral source;
  • approximate location derived from technical information;
  • advertising interaction data; and
  • website performance or error information.

Where this information identifies or can reasonably be connected to an individual, it is handled as personal information in accordance with our Privacy Policy.

17. International Processing

Shopify and some technology providers supporting the SORVANA store operate internationally.

Information collected through cookies may therefore be processed outside the United Kingdom.

Where UK data protection law requires safeguards, appropriate legal transfer measures should be used as explained in our Privacy Policy.

18. Third-Party Websites

The SORVANA website may link to independent third-party websites or services.

Their cookies and privacy practices are controlled by those third parties. SORVANA does not control cookies placed when you leave our website and visit an independent service.

Review the privacy and cookie information provided by the relevant third party before making choices on its website.

19. Updates to This Cookie Policy

We may update this Cookie Policy to reflect changes in:

  • the cookies or technologies used;
  • our Shopify configuration;
  • installed applications;
  • service providers;
  • legal requirements; or
  • SORVANA’s business operations.

The current version will be published on this page with a revised “Last updated” date.

Where a material change requires new consent, we will request that consent through the appropriate website controls.

20. Related Policies and Pages

21. Contact SORVANA

For questions about this Cookie Policy or your privacy choices, contact:

SORVANA
Email: support@sorvana.store
Live chat: available 24 hours a day, 7 days a week
Email response target: within 24 hours

6 Bettespol Meadows
Redbourn
St Albans
AL3 7EW
United Kingdom

The 24-hour response period is a customer-service target rather than a guaranteed resolution time. Technical or privacy investigations may require additional time.