Email us
support@sorvana.store
Response target: within 24 hours
Customer Care
Let’s get your question sorted.
Need help with an order, delivery, return or product question? The SORVANA support team provides clear and practical assistance.
Live chat
Available 24 hours a day, 7 days a week for customer enquiries.
Business address
SORVANA, 6 Bettespol Meadows, Redbourn, St Albans AL3 7EW, United KingdomSend an enquiry
How can we help?
Complete the form below and include your order number whenever your enquiry relates to an existing purchase.
Support information
Before you contact us
These sections explain what information to provide and where to find complete policy details.
Order support and changes
Contact us immediately if you need to request a change to the delivery address, product selection or order details.
We will try to help where operationally possible, but changes cannot be guaranteed once preparation or dispatch has started.
Track your order
Once your order has been dispatched, follow its progress through our Order Tracking page.
Tracking information may take some time to update after a parcel has been handed to Royal Mail.
Shipping and delivery questions
SORVANA currently delivers within the United Kingdom using Royal Mail Tracked 48®.
Orders are normally prepared within 1–2 working days. Royal Mail then aims to deliver Tracked 48 parcels within 2–3 working days after dispatch. These are estimated timeframes, not guaranteed delivery dates.
Read our Shipping Policy for complete information.
Returns, cancellations and refunds
Contact us before returning any item. We will review your request and provide the correct return instructions.
Eligible change-of-mind returns may be requested within 30 calendar days of delivery. Separate rights may apply where an item is faulty, damaged, incorrectly supplied or not as described.
Read our Returns & Refund Policy .
Damaged, faulty or incorrect items
Contact us as soon as reasonably possible and provide:
- your order number;
- a clear description of the issue;
- photographs of the product and packaging;
- a photograph of the delivery label; and
- details of missing or incorrect items.
Keep the product and packaging until we confirm whether they are needed for review or a carrier enquiry.
Payment and billing enquiries
For a declined payment, pending transaction, duplicate charge or refund enquiry, include your order number and transaction date.
Screenshots must have complete card numbers, account details and security information concealed.
Read our Payment Policy.
Product questions
Before ordering, review the product description, dimensions, colour, material, pack quantity and the list of included items.
If you need clarification, contact us before checkout. We will provide the information reasonably available without making unsupported product claims.
Privacy requests and cookie preferences
For a data-protection request, email support@sorvana.store using the subject line Privacy Request. We may need to verify your identity.
Review our Privacy Policy and Cookie Policy. Optional cookie choices can be updated through the privacy-preference controls available on our website.
Business address and returns
SORVANA
6 Bettespol Meadows
Redbourn
St Albans AL3 7EW
United Kingdom
This is our business contact address. Do not send returns here unless our support team has specifically confirmed it as the correct return destination.
Clear, respectful support.
SORVANA is operated by Muhammad Usman, trading as SORVANA, We aim to provide accurate and transparent assistance. Where an enquiry involves Royal Mail, a payment provider or another service provider, additional investigation time may be required. SORVANA remains your point of contact for orders placed directly through our website.